FAQ
Your Salt Connection provides a wide range of salt products and equipment for contractors and homeowners in the Waterloo region and the surrounding areas. Check out our clients’ most frequently asked questions.
Homeowners
No, we do not. A delivery fee of $20 will be added to your order.
Pick-up is also available at check out.
We only deliver within Kitchener-Waterloo. Customers are welcome to order and take advantage of the contactless, drive-thru pickup at our yard at 40 Spring Valley Road if they live outside of our delivery area.
All products will by default be delivered to the main front entrance of the shipping address you provide. If no one is present at the time of the delivery, your order will be left near the main front door unless you provide alternate instructions at the time you order.
We aim to have all orders delivered within 48 hours. However, depending on weather conditions at the time of your order, it may take us as long as 96 business hours to fulfill your order.
We do ship our SnowPlow shovels and Ultimate Scrapers across Canada. If you are looking to ship shovels or scrapers please contact Linda via email - linda@yoursaltconnection.com
Unfortunately, we do not ship salt bins or ice melting products outside of Kitchener-Waterloo. If you place an order for delivery outside of Kitchener-Waterloo, you will be contacted to arrange the pickup of your order or to cancel the order entirely.
There is no way to cancel or adjust your order online. Call our office at 519-895-0450 if you need to make a change.
Duraboxes are blue and hold 8 cubic feet of product. Arctic large salt bins are a light orange/yellow and hold 8 cubic feet of product. Arctic small salt bins are orange and can hold 5 cubic feet of product.
Regular road salt only works up to -10 degrees. Premium Treated Salt is effective up to -21 degrees. You will see visible results faster using the Premium Treated Salt at any temperature.
Once product has been picked up or delivered, there is no refunds available.
Both ice melters work at lower temperatures than road salt. ProMelt Essential is packaged in a 20 kg bag and is salmon in colour. Lake Effect is packaged in a 50# bag and is purple in colour.
Payment can be made by either credit card or through e-transfer. E-transfers are made to linda@yoursaltconnection.com. YSC is registered for direct deposit, so no passwords are required.
Yes. Once you submit your order, you will receive an email confirmation and invoice for your order.
Unfortunately, buckets, pails, and bags do not come with a scoop. Scoops and lid openers are available for purchase for $5.00 each.
Absolutely. We offer contactless, drive-thru pickup at our yard at 40 Spring Valley Road in Kitchener. Enter through GATE 1, park in front of the Bag Bunker, look for the Drive-Thru Pick Up STOP sign and either call the number on the sign or go to the Office Trailer and one of our courteous staff members will load your vehicle. Please note that you will be leaving the yard through GATE 2, so please do not angle park in front of the Office Trailer.
If there is a problem with your order, or if you have any questions, notes, or concerns about any of the items you’ve received, please do not hesitate to email our office @ linda@yoursaltconnection.com or call the office at 519-465-1121. We answer all electronic inquiries promptly, and will be happy to immediately resolve any problems, issues, or concerns.
Yes, we sell replacement ice scraper blades, shovel handles and shafts, shovel back braces, and shovel blades.
The snowplow shovels are commercial shovels built to last. Currently, contractors that shovel up to 100 driveways per snow event are finding that the shovels last 10+ years. Homeowners should expect their shovel to last a lifetime!
We offer a $2.00 refund for returning your old pail. Please choose this option when placing your order. If you are having products delivered, we will pick up your old pail. Please bring your empty pail back when picking up your order.
Online ordering is available 24/7. Picking up an order is available between the hours of 9:00 am and 5:00 pm daily.
Please email our office at linda@yoursaltconnection.com or call the office at 519-465-1121 to place your order. We can break down orders more easily that way. Alternatively, you can fill out the online form on the web site and someone will contact you for more information.
Please email our office at linda@yoursaltconnection.com or call the office at 519-465-1121 and we will send you our price list for homeowners.
Contractors
We do deliveries within Kitchener-Waterloo for bagged products, pails, shovels, and salt bins.
We do not offer full load delivery of rock salt. All deliveries are subject to a delivery charge based on the products delivered and how they are taken off the truck.
We only deliver within Kitchener-Waterloo. Contractors are welcome to order and take advantage of the contactless, drive-thru pickup at our yard at 40 Spring Valley Road if they live outside of our delivery area.
We aim to have all orders delivered within 48 hours. However, depending on weather conditions at the time of your order, it may take us as long as 96 business hours to fulfill your order.
We do ship our SnowPlow shovels and Ultimate Scrapers across Canada.
Unfortunately, we do not ship salt bins or ice melting products outside of Kitchener-Waterloo. If you place an order for delivery outside of Kitchener-Waterloo, you will be contacted to arrange the pickup of your order or to cancel the order entirely.
Contractor pricing is not available through our online ordering.
Duraboxes are blue and hold 8 cubic feet of product. Arctic large salt bins are a light orange/yellow and hold 8 cubic feet of product. Arctic small salt bins are orange and can hold 5 cubic feet of product.
Regular road salt only works up to -10 degrees. Premium Treated Salt is effective up to -21 degrees. You will see visible results faster using the Premium Treated Salt at any temperature. The liquid used to coat the salt will dry on surfaces after the ice is melted. Any leftover residue will re-activate when frost occurs or it begins to snow.
Ice melters work at lower temperatures than road salt. ProMelt Essential is packaged in a 20 kg bag and is salmon in colour. Lake Effect is packaged in a 50# bag and is purple in colour. Nature’s Choice is packaged in a 50# bag and is green in colour.
Unfortunately, buckets, pails, and bags do not come with a scoop. Scoops and lid openers are available for purchase.
We offer contactless, drive-thru pickup at our yard for pre-paid bulk salt and for those contractors that have accounts set up with us. Enter through GATE 1, text your order using the office text line, untarp your salter, and then move ahead to get loaded. Once loaded, move ahead to retarp your salter then leave through GATE 2. Do not reverse in the parking lot.
If you have to order and pay for your products while on site, enter through GATE 1, park in front of the Office Trailer, order and pay for your product, then go get loaded.
Yes, we sell replacement ice scraper blades, shovel handles and shafts, shovel back braces, and shovel blades.
The snowplow shovels are commercial shovels built to last. Currently, contractors that shovel up to 100 driveways per snow event are finding that the shovels last 10+ years.
We offer a $2.00 refund for returning your old pail. Please bring your empty pail back when picking up your order.
Before it begins to snow or while contractors are going out to check properties, our yard is open from 7:00 am till 5:00 pm. Once the snow season begins, we open at 9:00 pm every evening and close at 5:00 pm the next day (closed from 5:00 pm till 9:00 pm daily). If there is bad weather still at 5:00 pm we stay open from 5:00 pm till 9:00 pm.
We have a yard map to assist you with finding products. We have a one-way system: Enter Gate 1 and exit Gate 2. Please do not reverse in the yard.
Please email our office at linda@yoursaltconnection.com or call the office at 519-465-1121 and we will send you our price list for contractors.
Yes, we repair MOST BRANDS of plows and salters. Call Brian at 519-465-1121 to schedule your repair. Repairs are done in the main building.
We usually take a day to install a plow or salter. We can hold 2 trucks in our repair bay at a time.
The only thing we ask is that the contents of the truck box be emptied, and the tailgate removed before you drop off your truck.
When your salter is installed, we have options to
add lights to the back of the salter that you can turn on when reversing or just salting.
add a license plate light above your license plate (move the license plate to the back of the salter).
add a back up camera that is rated for the winter.
When your plow is installed, we have an option to install a license plate holder.
Absolutely. We have winter-rated backup cameras available for installation.
Our goal is to save you time (which will save you money and could reduce your liability risk).
With our contactless pickup, contractors can expect to be in, loaded with road salt, treated road salt, or sand/salt mix, and out within 8 minutes.
A port-a-potty is available for use, stopping the need for staff to stop along their routes.
Repairs in the middle of a storm. Just call 519-465-1121 to arrange for our service. Our standard repair hourly rate is used for any emergency/overnight repair. WE DO NOT HAVE A PREMIUM RATE!
Salt Brine is a specific ratio/mixture of salt mixed with water.
Benefits are as follows:
It costs less than bulk road salt or other liquid de-icers.
It reduces the use of salt on sites.
Disadvantages are as follows:
If your specific ratio is not met, you risk creating an ice rink on surfaces or having no effect at all.
Salt brine still washes into rivers, seeps into the ground, and contaminates the water supply.
When salt brine is applied at a 23.3% concentration, it will freeze (without any additional dilution) at about -21° C.
ProMelt Ultra1000 is a high-performance de-icing liquid made from a refined corn carbohydrate derivative blended with magnesium chloride.
Benefits are as follows:
It’s a versatile liquid that can be used to anti-ice, de-ice and pre-wet.
It has superior anti-bonding properties.
It reduces bounce, scatter, and salt application rates which saves time, labour, fuel and materials.
It meets the stringent requirements of the Clear Roads QPL for corrosion, toxicity, and performance.
Its strong residual effect provides lasting performance.
It eliminates the use of salt on sites.
The freezing point of ProMelt Ultra 1000 is -65° C
It’s better for the environment – Our magnesium chloride is approved for organic production as a crop fertilizer and soil amendment by OMRI in the US and Canada
Disadvantages are as follows:
It’s costlier than salt brine.
